Another Cell C Fibre Outage

In February my Fibre Line was down for approximately 10 days. That's how long it took to resolve it.

Two weeks ago my line went down on a Sunday and only after numerous calls were my line restored the Thursday afternoon. They can only log a ticket on the Monday and then have a turnaround time of 24-48 hours.

Now my line is down again and the first time anyone can promise to do something about it is on Monday. Today is Friday.

On all occasions the incident happened over the weekend and they cannot investigate or fix over a weekend.

For an ISP provider like Cell C this is completely unacceptable. I am having more issues with my fibre than I had with Telkom's ADSL.

The call center agents says the my previous ticket hasn't even been closed as it should have, meaning that ticket is now open for almost 2 weeks.

I expect to be refunded for every day my line is down. I insist on a root cause analysis and feedback on exactly what happened and why it conveniently happens over weekends.

When I was handed over from Greencom to Cell C the promise was excellent customer service.

Far from it.