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Petsa P

1 reviews | Active since Jul 2020

13 May 2026, 15:50

Annoying back office

The so called consultants looks like they don't come from same training . You call today they tell you a different story , you call tomorrow another story , over and over . To get an ITC , you will wait for days as if you have an outstanding amount to pay them .

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Replies (4)
Cell C
Cell C's reply13 May 2026, 16:06
Official
Dear Petsa Petsa,

Thank you for contacting Cell C.

We're sorry to hear this. This is certainly not the sentiment we want to leave our customers with. Our team remains committed to providing quality customer service to all our clients.

You mentioned an ITC. Were you perhaps referring to getting and ITC reference number for the blacklisting of a device?

Regards
Cell C | MP

Best regards,

PP
Petsa P's update14 May 2026, 08:20
Reviewer Update
Yes ITC for blacklisted phone , why do i have to struggle in order for me to get the ITC ? Every time i call I'm being told about the back office and it's so annoying .
Cell C
Cell C's reply14 May 2026, 08:49
Official
We sincerely apologise for the frustration and inconvenience you’ve experienced while trying to obtain your ITC reference number for the blacklisted device. We understand how important this process is, and we regret the repeated referrals to the back office without a clear resolution.

Please note that the case has already been escalated and is currently under active review with the relevant team to ensure it is prioritised and resolved as soon as possible.

Regards,
Cell C | NR

Best regards,

Cell C
Cell C's reply14 May 2026, 10:51
Official
Dear Petsa Petsa,

Kindly receive feedback on your query/request.

Your device linked to IMEI number *** has been blacklisted successfully. ITC Reference Number: ***3

Regards,
Cell C | GN

Best regards,