NW
Nikki W
1 reviews | Active since Jan 2023
06 Jul 2023, 19:00
Annoyed and frustrated
I app**** for an upgrade in 2021..2 devices was delivered..I foned cellc and they sent courier 2 days later to collect..in 2022 July when I app**** for another upgrade, they told me that device has been running in arrears for all those months and I can't upgrade until I pay arrears. Not once did they contact me about arrears, only when I app**** for another upgrade 18 months later I was told about this.how can I pay for something I returned
Helpful (0)
Replies (3)0
Replies (3)NW
Nikki W's updateReviewer Update
07 Jul 2023, 00:34All I've been getting is apologies and escalations and reference numbers..everytime u call cellc u are being told call is recorded..but no1 seems to bother to listen to recordings..I've been a cellc customer for many years and this is how they treat loyal customers...I had 2 contracts with cellc..every month they deduct their money successfully and every month I get my sms with new airtime...not once an sms about a 3rd contract in arrears..only when I tried for upgrade it was brought to my attention..I don't know how many systems cellc works with because everytime u speak to customer service agents u get a different story...I have made numerous calls and only after months of frustration I was told to get an affidavit..I did that but still nothing resolved..this is affecting my credit score...it's sickening I am tired of repeating myself..because of my low income I never qualified for 2 devices on 1 contract, and that is why I returned the device, and this is what u get for being honest...a few months ago I got a call from cellc saying both my contracts are due for upgrade and I qualify for samsung A73..I was told devices would be delivered in 2 days..later that week I got another call asking if I'm interested in insurance on my new contracts, so I told them I never received it yet..I called cellc to ask when I'm getting my new fones..they had no record of what I'm talking about...I was so angry that I canceled both my contracts..but now they sending me sms to contact HP ATTORNEYS.. I received a call earlier this year with confirmation that they did receive the device I returned but I had to cancel it...how was I supposed to know I must cancel something that was delivered by mistake and that I returned,,it is not mine to cancel...he told me the reason why I didn't get any sms about arrears is because this was a CASH CONTACT..I have never heard of a cash contract ..now this is what I'm talking about different story everytime I call..I have screamed..stressed ..exploded..over fone but to no avail..all u get is apologies...and arrears accumulating
NW
Nikki W's update07 Jul 2023, 00:34
Reviewer Update
All I've been getting is apologies and escalations and reference numbers..everytime u call cellc u are being told call is recorded..but no1 seems to bother to listen to recordings..I've been a cellc customer for many years and this is how they treat loyal customers...I had 2 contracts with cellc..every month they deduct their money successfully and every month I get my sms with new airtime...not once an sms about a 3rd contract in arrears..only when I tried for upgrade it was brought to my attention..I don't know how many systems cellc works with because everytime u speak to customer service agents u get a different story...I have made numerous calls and only after months of frustration I was told to get an affidavit..I did that but still nothing resolved..this is affecting my credit score...it's sickening I am tired of repeating myself..because of my low income I never qualified for 2 devices on 1 contract, and that is why I returned the device, and this is what u get for being honest...a few months ago I got a call from cellc saying both my contracts are due for upgrade and I qualify for samsung A73..I was told devices would be delivered in 2 days..later that week I got another call asking if I'm interested in insurance on my new contracts, so I told them I never received it yet..I called cellc to ask when I'm getting my new fones..they had no record of what I'm talking about...I was so angry that I canceled both my contracts..but now they sending me sms to contact HP ATTORNEYS.. I received a call earlier this year with confirmation that they did receive the device I returned but I had to cancel it...how was I supposed to know I must cancel something that was delivered by mistake and that I returned,,it is not mine to cancel...he told me the reason why I didn't get any sms about arrears is because this was a CASH CONTACT..I have never heard of a cash contract ..now this is what I'm talking about different story everytime I call..I have screamed..stressed ..exploded..over fone but to no avail..all u get is apologies...and arrears accumulating
NW
Nikki W's updateReviewer Update
07 Jul 2023, 00:47After he told me about cash contract, he told me that the device I returned was the wrong one...now how can u tell ne after 2 years I returned the wrong device, which also means I'm sitting the other wrong device, which also means that I have been paying for the wrong device every month...how is this possible if I received my airtime every month..it doesn't make sense..bull****
NW
Nikki W's update07 Jul 2023, 00:47
Reviewer Update
After he told me about cash contract, he told me that the device I returned was the wrong one...now how can u tell ne after 2 years I returned the wrong device, which also means I'm sitting the other wrong device, which also means that I have been paying for the wrong device every month...how is this possible if I received my airtime every month..it doesn't make sense..bull****
Cell C's replyOfficial
07 Jul 2023, 07:32Good day Nikki Wheeler
The matter has been escalated to our support team to ensure that the query is resolved.
One of our consultants will be in touch with you as soon as possible.
^DA
The matter has been escalated to our support team to ensure that the query is resolved.
One of our consultants will be in touch with you as soon as possible.
^DA
Cell C's reply07 Jul 2023, 07:32
Official
Good day Nikki Wheeler
The matter has been escalated to our support team to ensure that the query is resolved.
One of our consultants will be in touch with you as soon as possible.
^DA
The matter has been escalated to our support team to ensure that the query is resolved.
One of our consultants will be in touch with you as soon as possible.
^DA