AT
Andorette T

1 reviews | Active since Jan 2021

11 Jan 2021, 10:15

Annoyed!!!!!

Cell C service is pathetic!!!! I have never dealt with any supplier as useless as Cell C Customer Care. I have asked in August that our debit order details be changed to the business account. Received a mail on 21 August to advise that all has been sent to billing department and all is in order. Debit order is still going through on personal account and I mailed again on 10 December asking someone to please sort it out ASAP. On 18 December, I had to follow up again as no response has been received. On 21 December 2020, I received a response advising that someone wil respond within 2 working days. Once again, I followed up on 04 January 2021, as no response as yet. We are now on 11 January 2021 and NOTHING!!!! It has been a month of me following up and mailing and not even the common decency to respond to a paying cusomers mails! That is after we have battled for months to get someone to assist in sorting out our signal, and still battling. Cell C will definitaly loose our business and I will NEVER have a good word to anyone should they even think of using Cell C!! Very annoyed customer!

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Replies (1)
Cell C
Cell C's reply11 Jan 2021, 10:29
Official
Dear Andorette Tsiakos

Thank you for reaching out to us.

We have received your query regarding the updating of your payment banking details. We apologize for the service you have experienced thus far. 

Please check your email, kindly forward us the correspondence, your Cell C/ID number + contact number and we will assist.

^NZ