ANNOYED

<p>On 17/07/2017 i received my upgrade which after 8 days proved to be faulty. I called cell c, couriers were sent on 28/07/2017. i called customer services and they advised me to give them 3 days and then call back to cancel or order a new device. Since Tuesday 1/08/2017 ive been calling , keep hearing phone is with the warehouse and i needed to call back the next day. Eventually on 03/08/2017 i got a CCD number and i advised that i wanted the upgrade to be reversed as i didnt want the same phone due to what had happened. The agent i spoke to assured me that he was reversing it, that it would take time and that because i've requested to reverse the same phone will definitely not return. Today 04/08/2017, the phone is couriered to me, i then sent it back as my conversation with the agent yesterday was that it was being reversed. i just spoke to the call centre agent to find out why they would send it back after yesterdays conversation and guess what, i have to call back in 3 days because they now have to wait to check when the couriers bring it back. My question is why do i have to wait another 3 days after going back and forth for 3 days already. I find this extremely unprofessional, annoying as well as frustrating since 1. The phone was faulty to begin with 2. the 3 days have already lapsed 3. yesterday it was confirmed that the reversal was taking place, the agent even advised me to look at the Sony L1 as an option 4. why was RAM sent back today. NOBODY CAN ANSWER ME. Why i am so disappointed in the level of service received is because i always sing cellc's praises to all my friends and family, infact just 2 days ago my cousin got a cellc contract because of my good word and now i feel to cancel everything. I would like someone to please get back to me.</p>