Annoyed

<p>Your call centre phoned me on 10 June to upgrade. I decided to upgrade only one of three contracts to a Huawei P8 White.</p> <p> </p> <p>I received the Black version on 13 June and made contact with the call centre who said they will arrange for the phoned to be picked up again. The courier collected it on 14 June.</p> <p> </p> <p>I have spoken to many people since who confirmed that the phone was received back, box still unopened and wrapped in exactly the same sealed condition you sent it to me.</p> <p> </p> <p>I have followed up many times and spoke too many of your staff. I was even told at some point that the phone was returned by the courier because I was not available at the delivery address to sign for delivery. Absolute nonsense! ! ! I am at work every God Given day ! ! !</p> <p> </p> <p>Queen confirmed on 24 June that the replacement order has been done and I will receive the phone this week. I phoned today, 29 June, spoke to Lee who advised that the order has not been released.</p> <p> </p> <p>There's a number of unsavoury words I can type here to describe how dissatisfied I am with your service. Absolutely pathetic! ! !</p> <p> </p> <p>Please follow up and send me the phone.</p> <p> </p> <p>PS: The other 2 contracts that expires in September will not be upgraded. The Data ****le that expires end of June is already cancelled. You've lost a good paying customer and I shouldn’t have upgraded this phone either. In today's competitive environment and the fact that Cell C isn’t the largest provider in SA, neither you nor any other business for that matter can afford to lose customers due to poor service.</p> <p> </p>