SM
Snowy M
1 reviews | Active since Jun 2019
06 Dec 2024, 12:42
Angy and disappointed
I had a contract with this provider for R159 data which ended in October this year and called them and reminded them in September. In October, they debited R212 which I don't know why extra, I called customer service, and they don't even know what that is for. Again, now in November, they debited R115 with no service also their customer service could not help. I want my money back it's a lot of money I can buy a lot of read for my children.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
06 Dec 2024, 12:54Dear Snowy Mosia,
Thank you for reaching out to us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. Our support team will investigate this matter and provide a solution.
You will be contacted and assisted within 24- 48 working hours.
Regards,
Cell C | MM
Thank you for reaching out to us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. Our support team will investigate this matter and provide a solution.
You will be contacted and assisted within 24- 48 working hours.
Regards,
Cell C | MM
Best regards,
Cell C's reply06 Dec 2024, 12:54
Official
Dear Snowy Mosia,
Thank you for reaching out to us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. Our support team will investigate this matter and provide a solution.
You will be contacted and assisted within 24- 48 working hours.
Regards,
Cell C | MM
Thank you for reaching out to us.
Customer satisfaction is crucial to us. We apologize for not meeting your expectations and would like to resolve the issue promptly. Our support team will investigate this matter and provide a solution.
You will be contacted and assisted within 24- 48 working hours.
Regards,
Cell C | MM
Best regards,
Cell C's replyOfficial
11 Dec 2024, 19:23Hi Snowy Mosia
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Cell C | MP
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Cell C | MP
Best regards,
Cell C's reply11 Dec 2024, 19:23
Official
Hi Snowy Mosia
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Cell C | MP
Our team tried to contact you, but we haven’t been successful so far. Could you please provide an alternative phone number or suggest a more convenient time for us to reach you?
Cell C | MP
Best regards,