Angry Customer

Very disappointed in Cell C, as I have called on numerous occasions requesting the value of my contact, I was told its R 594 and some change, so on the 27th May I paid R 926 and some change, so I called in and told them I had paid extra on my account, I was told that it would be rectified in June and will not get a debit, but in fact they did debit me, so my concern is after paying the R926.27 they still tried and debit me on the 02 June which they charge a penalty of R 70 why should I be liable for it if the payment was done in May, so my account is up to date and then they took a further 332 on the 27th June which is totally unacceptable as the agents don't even understand what is happening and when explaining it to them they are unable to comprehend, why am I constantly paying R 332 if Cell C owes me...And to top it all off I don't get a bill for my accounts, as on the 08.01.2024 and the 27.08.2023 I will be cancelling both contracts, Cell C has made it hard for me to continue being a customer to them. But I'm hoping to cancel both contracts earlier as in very soon.