Angry customer

Our company cell was ****** during looting took me forever to get an unrica SIM when i called to do the sim swop i advised the agent we use it more for watapp and receiving calls mostly used on wifi was only sure the recharges i did on Thursday the 15th july still said i failed questions said call back many tym till u get it right 2nd tym same story 3rd tym while giving frequent number agent just said 60 seconds up call again when I did was advised I failed 3 tyms must wait 30 day which I think is unacceptable when you be using a number for years I called again spoke to a guy answered the questions he said I passed sim swop is done only to put sim on 24 hours later no swop done call for manager says no record of me speaking to anybody. The contact number in question *** registered to Mr S Moodley ***.