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Bryony D

1 reviews | Active since Dec 2012

05 Oct 2021, 12:27

ANGRY COMPLAINT FROM ABROAD

Cell C You are useless. You have deactivated my international roaming. After 20 emails and 7 different case numbers You are still answering each one ......."Thank you for contacting Cell C. We have received your request to activate international roaming however we are unable to contact you from abroad for authentication. Please contact our Customer Care line on +2784 135 for further assistance, available 24/7. Regards, Nompumelelo Xulu Cell C Written Correspondence"...............How the hell do I phone the "I DON'T CARE LINE" I CANNOT CONTACT YOU FROM ABROAD EITHER BECAUSE YOU DEACTIVATED MY INTERNATIONAL ROAMING!!!! Even if I wanted to pay for an international call to the I don't care line which takes forever to go through all of the inane security questions. This reply isn't even automated it is from a person The same one who has sent the same response 20 times. Is it not a requirement on the I DON"T CARE CUSTOMER LINE OF CELLC that they can read???

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Replies (6)
Cell C
Cell C's reply05 Oct 2021, 13:04
Official
Hi Bryony 

Thank you for contacting Cell C. 

We apologize for the unpleasant experience that you have had thus far. 

Our team will be in touch to provide assistance regarding the activation of international roaming. 

Regards
^MP 

Best regards,

BD
Bryony D's update11 Oct 2021, 10:38
Reviewer Update
Good day ^MP

Any idea when your team will be in touch? It is now 5 days and still no-one has contacted me. Although I am not sure how they intend to do this as my international roaming is still disconnected. This is having very serious repurcussions for me.
Cell C
Cell C's reply12 Oct 2021, 08:42
Official
Hi Bryony 

We have been unable to reach you. Please provide us with an alternative contact number. 

^NT

Best regards,

BD
Bryony D's update12 Oct 2021, 09:02
Reviewer Update
You are unable to reach me because as I have already explaine in my 20 emails. I am overseas and you have deactivated my international roaming. You can contact me on +*** (I have whatsapp) or via email ***.
BD
Bryony D's update12 Oct 2021, 09:04
Reviewer Update
You are unable to reach me because as I have already expla  in my 20 emails.  I am overseas and you have deactivated my international roaming. You can contact me on +*** (I have whatsapp) or via email  ***. 
BD
Bryony D's update14 Oct 2021, 12:02
Reviewer Update
An email received from Cell C. Does anyone at Cell C have any cells? CellC deactivated my international roaming whilst I am overseas. How am I supposed to get it reactivated? This is absolutely ridiculous. Do I have to contact an Ombudsman because now you are charging me for a service you are not providing. ....."Thank you for contacting Cell C. We have received your email in regarding International Roaming Activation. Please note that I do apologise for any inconvenience caused. Kindly be advised that we cannot activate the roaming service when the customer is abroad but you can visit Cell C mobile app or contact Customer Care on +2784 135. "