Angry Client

Item: Cell C
Rating: 1
Author: Thembeka M

I really love cellc with all my heart, I even have 3 contracts with them. Well it a week now being waiting for cellc to call me regarding billing arrangements they haven’t came back to till today instead they closed all the phones. Still I make contact email them use someone phone so someone can call me we can fix this issue still no one is calling me. I’ve being trying to reach out to cellc but what they want to do want to creat a bad record under my name. Yes am aware am behind with my payment but now I want to fix this I’ve got all query numbers saying saying will call after 2 hours, others 24/48 hours still no one is call me.

After so many years with you, is this how things will end. Am really angry please here my cry please call me. Please use this email: *** or call me directly please am still claim please.

Helpful (0)

Replies (7)

Cell C's replyOfficial

23 Apr 2021, 08:37

Hi Thembeka

Thank you for contacting Cell C.

We have received your query regarding the billing arrangement.

Our team will contact you to provide assistance.

Regards
^MP

Cell C's reply23 Apr 2021, 08:37

Official

Hi Thembeka

Thank you for contacting Cell C.

We have received your query regarding the billing arrangement.

Our team will contact you to provide assistance.

Regards
^MP

Thembeka M's updateReviewer Update

23 Apr 2021, 09:12

Just receive this sms again since Thursday but no call, this is the 4th sms.

We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C

It's easy and convenient to manage your data, voice and SMS spend with Spend Control. Simply dial *147#, select 'My account' then 'Spend Control - Out of Bundle spend settings' and follow the prompts! #DataSavingTip. Cell C

Like really now useless sms

Thembeka M's update23 Apr 2021, 09:12

Reviewer Update

Cell C's replyOfficial

23 Apr 2021, 10:42

That is an automated response to the query that was raised.

However our team will make contact with you.

^MP

Cell C's reply23 Apr 2021, 10:42

Official

That is an automated response to the query that was raised.

However our team will make contact with you.

^MP

Thembeka M's updateReviewer Update

23 Apr 2021, 14:36

Guess what am still waiting for a call from your team the day is almost over

Thembeka M's update23 Apr 2021, 14:36

Reviewer Update

Guess what am still waiting for a call from your team the day is almost over

Cell C's replyOfficial

23 Apr 2021, 15:11

We understand, however our team will reach out to you to assist.

^MP

Cell C's reply23 Apr 2021, 15:11

Official

We understand, however our team will reach out to you to assist.

^MP

Thembeka M's updateReviewer Update

23 Apr 2021, 21:01

Then cellc didn’t keep it promise as they said they will call ????????????

Thembeka M's update23 Apr 2021, 21:01

Reviewer Update

Then cellc didn’t keep it promise as they said they will call ????????????

Cell C's replyOfficial

24 Apr 2021, 13:03

You will be contacted, a case has been created.

^PN

Cell C's reply24 Apr 2021, 13:03

Official

You will be contacted, a case has been created.

^PN