ANGRY

I wouldn't recommend CELL C to anyone. Since on the 28/03/2023 I have no phone, my phone was ****** and called Cell C to block the phone on the 28/03 and an ITC number was given, and I went to the police Station to open a case on the same day. On the 01/04/2023 I went to Canal Walk Cell C to assist with the insurance claim. On the 03/04 I did a follow up with the insurance Cell C Device insurance they advise that they are unable to assist me as the IMEI number does belong to me. I took pictures of the box and send them. The confirm that they can see the IMEI number and the box however still they could not assist me. I wrote to hello peter as this is not my fault however an internal error. If it was not IMEI number how did, they block it on the 28th and give an IMEI number. They now want a waybill receipt with the IMEI this is ridiculous as this was delivered in 2021 and the only thing that I was advise was to keep the box just in case if something happens. I would go CASA now to assist me as this is taking too long and feel like I'm the one who is struggling although I followed the process. I am not going to let this go if the whole needs to be involved then I would take that route.