angry and need answers asap

Good Morning<br> <br> Im would like to lodge a complaint against the above mentioned people. I went to the branch on the 30/07/2015 around 14h00 to take an add on line contract I was assisted by Yongama the process took him almost 2hrs of which I was ok with it because he keeped me informed but I have to leave the branch at 16h30 because the activation was still pending and I was told to insert my sim card in 2-3 hours of which i decided to insert the sim the following day around 10h00 of which it was still inactive. I went back to Cellc to Yongama he phoned the helpdesk they found out he captured the activation date as 30/08/2015 the problem started when he took long with query and he wasnt informing me what was happening when ever I ask him he told me its gonna be sorted from 11h00 -14h00 I was waiting there like a fool not knowing what was happening when I asked he kept telling me i must wait and he went back office never came back.<br> <br> When I asked one of the staff member for their manager he told me that she went out of which they **** she never went out after some minutes I asked the differnt person if the manager was around they told me she was at the back office that where I lost my