Angry and disappointed

It been over 2 days waiting for you guys to do a resubmission and everytime I call I am told it been put through but nothing goes off my account, then I decided to make a payment and sent through the POP not once but 3 times and made a call and was told by the agent that she don't work on that department and she won't be transferring me through to them I must call again maybe I would be able to get through to them, to make it worse on this month's bill I am being over charged 389*2, and for the love I have for cellc I bought the home connecta Sim yey the network is showing me flames I have currently 100GB that I can not use yet biled for. Check on staff and on how to improve the system you are using.