PP
Palesa P
1 reviews | Active since Feb 2020
05 May 2024, 11:13
ANGRY
I have been trying to have my lost/****** device blacklisted and given the correct ITC number from Cell C for 3 weeks now. I have been to their physical walk-in store with zero help. My insurance and their validator refuse to process my claim as the ITC number received from cell C is incorrect and does not provide my details or my lost device details. I am not sure what device cell c has blacklisted on their side but it does not seem to be my lost device. I am livid because between them, my insurance and the validator I no longer know who to believe anymore.
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Replies (2)PP
Palesa P's updateReviewer Update
05 May 2024, 12:13I do not have the blacklisting form everything was done over the phone. I went in store to try find out what was going on as instructed by my insurance and their validator. I just humbly ask that the blacklisting either be redone from scratch correctly with the correct IMEI number. Because the ITC number I was given 3 weeks ago is incorrect and gives someone else's phone details which is a Samsung. I owned a iPhone 11.
PP
Palesa P's update05 May 2024, 12:13
Reviewer Update
I do not have the blacklisting form everything was done over the phone. I went in store to try find out what was going on as instructed by my insurance and their validator. I just humbly ask that the blacklisting either be redone from scratch correctly with the correct IMEI number. Because the ITC number I was given 3 weeks ago is incorrect and gives someone else's phone details which is a Samsung. I owned a iPhone 11.
Cell C's replyOfficial
05 May 2024, 13:07We need the blacklisting form in order for us to assist from our end . We have sent you a blank form.
Cell C | NH
Cell C | NH
Cell C's reply05 May 2024, 13:07
Official
We need the blacklisting form in order for us to assist from our end . We have sent you a blank form.
Cell C | NH
Cell C | NH