sK
sindisiwe K

1 reviews | Active since Jun 2012

20 Feb 2019, 10:35

Angry

I am having trouble with doing a sim swap,they are asking these security questions and i find it ridiculous that all the numbers i have supp**** are not on my last dialled numbers,which are numbers i frequently call.

0
Replies (2)
Cell C
Cell C's reply20 Feb 2019, 11:00
Official
Good morning Sindisiwe

Kindly note that a security check is mandatory and if the customers' answers do not match the information on the system then the consultant can not assist. 

We have requested one of our team members to contact you and assist.

Regards 
Cell C | PN 

Best regards,

Cell C
Cell C's reply20 Feb 2019, 14:59
Official
Maropeng confirmed that he has been in contact with you to assist with this matter. However, you advised him that you have been assisted with the SIM swap.

Regards
Cell C | PN

Best regards,