1 reviews | Active since Feb 2017

28 Oct 2018, 15:55

ANGRY

I have been with cell c for years. i recently got ****** and my phones were in the bag. i tried doing a sim swap as I am using my cell c number as my whatsapp Business but due to some security questions that i failed according to their consultants , They couldnt help me out. I was that the answers i provided was not true of which is a lie. i lost both my phones but Telkom managed to do a sim swap for me and its been only 6 months am using. now my business cant continue since its a security check is a mandatory part. my kids must now starve cos my business has stopped cos cell c doesnt want to help me out. i didnt asked to be ******. I never signed a contract with cell c stating that i will answer questions when MY SIM is lost. its my sim card i bought it , not the other way around. i am lost money already. or is cell c willing to hire me since am losing business???

0
Replies (2)
Cell C
Cell C's reply29 Oct 2018, 10:10
Official
Good morning Phillipine 

A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse. 

One of our team members will contact you and assist.
Regards 
Cell C | PN 




Best regards,

's update30 Oct 2018, 07:01
Reviewer Update
No one contacted me ********** 342.