Angry

Frustrated I would like to stress my concern and irritation of one of the consumers namely Cell C

I have never ever had such bad service in my life

Cell C called me 20th March and offered me a contract phone, I was interested as I wanted to build a credit profile for myself as I don’t have any credit factors on my name.

I than decided to find out if they had any package deals available. I than requested for a phone and a tablet long story short the phone that was provided the battery exploded and damaged the phone this was on the 28th April 2018 less than 30 days that I had the phone in my possession. I than took the phone to a Cell C service center and explained my grievances and frustration and only found out that day that I have 2 contracts instead of 1.

I called the call center to get clarity with regards to this findings to no avail they could not assist me. I than requested if they could send me the call recording for me to listen to the call and again I was told they cannot send me the call recording but they can play it back for me but no reason was given.

What frustrates me the most as a consumer is why is it that when the sales agents calls you they say that calls are recorded and can be made available to you upon your request but in this case they cannot provide me with a call recording

To date I still haven’t gotten any feedback with regards to the phone and I don’t want the phone anymore I only want the contract to be cancelled with them.

I am 100% sure that all they did was repair the phone and not replacing the phone. What if the phone exploded in my ear and face, who was going to take responsibility for the damages and hospital cost ?????

This is frustrating that I still haven’t received a call from them to confirm what the next step will be or what they willing to do after sending numerous emails to their complaints department.

The only solution would be to get the consumer ombudsman involve in order for me to have my complaint not to fall on deaf ears.