Andrew is the beacon of light at Cell C

<p>Recently lost my phone and required an ITC number for my phone. I went to the Cell C store in Woodmead and I was advised to speak to the call centre. The Call Centre advised me that since my Sim card wasn't RICA'd properly I had to wait 48hrs, which is unacceptable because the police needed an ITC number for me to open a case and my insurance required a case to be open within 48 hrs. Mind you I had the same problem last year and I didn't understand why it wasnt fixed. They said I should go to the store so they can update my details. I went to the store and I was advised that the call centre must do it. We called the call centre and they said they couldn't do it still. The consultant at the store then told me I would have to change my number for this problem to be sorted out. I told them that I would complain on Hello Peter because this is how I got the matter sorted last year and the store consultanted advised that I do just that. </p> <p>I them decided to go to the walk in customer care at Waterfall Park and I was assisted by Andrew. After wasting over an hour of my time between the call centre and the consultants at the Woodmead store. Andrew was able to not only update my details on the system, but he was able to provide me with an ITC number in under 30 mins! Andrew was the only person who was willing to help me with my issue, none of the other consultants even tried to lift a finger to help me. I was ready to port my number to another network but because of Andrew I will remain a loyal Cell C customer. </p> <p>I suggest that you have Andrew train your store and call centre consultants on what proper customer service is! Andrew was not lazy to make a few call to help just 1 customer, he went beyond the status quoa!</p> <p>I would like to thank Andrew for his amazing service, Andrew you are the beacon of light in a seemingly dark tunnel that is Cell C customer service. !!! He deserves a promotion!!!</p> <p>And I hope that you guys will try improve the level of service at your stores and call centre!</p>