1 reviews | Active since Jan 2011
**** and Unprofessional Service
One of the worst BEEE appointed networks there is in this country.
I have been a LOYAL client of theirs for more than 20 YEARS, and they have little an no respect for loyalty nor do they know what it means to be ethical and professional.
To think when they just started I wanted to open a Franchise for Cell C, and God forbid I didn't as I would be ashamed to be associated with such a common entity.
I owe them a mere R551.36 and received a threatening tone text from them wherein they say: " Your Cell C service remain suspended with a credit bureau adverse listing....."
Shame are you so desperate for fund and in such a financial difficult state that you have to threaten loyal and existing clients who have made you what you are over the years.......
Not only is the text common but also shows the lack of professionalism in their customer relationship that they threaten you with the Credit Bureau and suspension.
You know what, go ahead and make my year as I have taken enough **** from you over the years and will not tolerate this barbaric mentality of yours any longer.
If this is how they treat existing and loyal clients can you imagine how they treat new clients? Your scare tactic will not and does not faze me any longer as I will gladly pay the mere R551.36 so that you can keep the lights on and pay your barbaric staff whom you employ to send out system generated messages like this.
That's me, I'm done with your lack of client service and your pathetic mentality.
I will be cancelling my monthly contract with you with immediate effect. This is one of many reasons why for the past 4 years I have not renewed my contract with you.
Good luck to anyone who joins this Circus as I'm done.
Thank you for taking the time to share your feedback with us. We sincerely regret and apologize for the frustration and disappointment you have experienced with our service. We truly value your loyalty over the past 20 years.
We acknowledge your concerns regarding the communication you received about your account and understand that the tone and content of the message caused distress. Please accept our sincere apologies for any perceived threats or the manner in which the information was conveyed. Our intention is never to cause undue stress to our customers, and your feedback will be taken seriously to ensure improvements in how such communications are handled.
Please be assured that your concerns are currently being reviewed by our support team to ensure that your case is addressed appropriately.
Your feedback regarding customer treatment, communication, and service quality is being taken seriously. We deeply regret that your experience has led to your decision to cancel your contract. While we respect your decision, we remain committed to learning from this and improving our service for all customers.
Once again, we apologize for the distress caused and thank you for your candid feedback.
Regards,
Cell C | MMa
Thank you for taking the time to share your feedback with us. We sincerely regret and apologize for the frustration and disappointment you have experienced with our service. We truly value your loyalty over the past 20 years.
We acknowledge your concerns regarding the communication you received about your account and understand that the tone and content of the message caused distress. Please accept our sincere apologies for any perceived threats or the manner in which the information was conveyed. Our intention is never to cause undue stress to our customers, and your feedback will be taken seriously to ensure improvements in how such communications are handled.
Please be assured that your concerns are currently being reviewed by our support team to ensure that your case is addressed appropriately.
Your feedback regarding customer treatment, communication, and service quality is being taken seriously. We deeply regret that your experience has led to your decision to cancel your contract. While we respect your decision, we remain committed to learning from this and improving our service for all customers.
Once again, we apologize for the distress caused and thank you for your candid feedback.
Regards,
Cell C | MMa
Your service is utter **** and so is the tone of your attitude towards clients.
You make your own rules and disregard that of the POPI Act, so I have taken the liberty of escelating the matter to the next level and will go viral. I have also reported you to the Ombudsman and that is only the start of what I am capable of doing.
Your so called app hardly ever works and was down most of Friday the 7th of November as is mainly the case.
In the interim I have cancelled my contract and will be porting to a different more competent way of doing business. And no its not your fellow comrade Vodacom.
I have and will continue warning the public never ever to do business with you as your Gestapo approach in which you do business is ********* and nauseating.
Your service is utter **** and so is the tone of your attitude towards clients.
You make your own rules and disregard that of the POPI Act, so I have taken the liberty of escelating the matter to the next level and will go viral. I have also reported you to the Ombudsman and that is only the start of what I am capable of doing.
Your so called app hardly ever works and was down most of Friday the 7th of November as is mainly the case.
In the interim I have cancelled my contract and will be porting to a different more competent way of doing business. And no its not your fellow comrade Vodacom.
I have and will continue warning the public never ever to do business with you as your Gestapo approach in which you do business is ********* and nauseating.
Please note that our consultant attempted to contact you but was unsuccessful, and the case was subsequently closed.
To proceed, kindly provide an alternative contact number, and we will gladly create a new case to assist you further.
In the interim your cancellation request has been noted.
Cell C | DA
Please note that our consultant attempted to contact you but was unsuccessful, and the case was subsequently closed.
To proceed, kindly provide an alternative contact number, and we will gladly create a new case to assist you further.
In the interim your cancellation request has been noted.
Cell C | DA