***** and Bad Service

I contacted CellC regarding the upgrade they made, it is a laptop package which I returned 2 days after receiving it cause it was faulty. I got notification that I am entitled for a replacement which I never received. I made so many calls as a follow up trying not o understand what is happening and I was told that it will be sorted. The problem started in May 2023 and by July 2023 is still nothing was sorted.

Now I discovered that I have 2 data contracts and this month I am also being charged an amount for a device and a device which I don’t understand which is that. I called but their systems where down as per their agents and I have logged queries but no one in customer service is making follow up as to try and establish a resolution but they keep on saying that I must provide them with information, hence I don’t understand that all the information they require is a click of a button as all info is in their system.

I am still waiting to understand the way forward.