1 reviews | Active since Aug 2017

12 Aug 2017, 08:45

And again very poor service.

<p>With our upgrade recently we requested that our contracts packages stay the same on topup 50 which provides us every month with 50 minutes, 50 sms and 50 mb of data, Sonny Boy the consultant that was assisting us via telephone did not listen and switched our contracts to an 500mb topup, which means no minutes and no sms. They took all my accumulated airtime and gave me the 500mb. After so many phonecalls and emails still no one is able to correct the fault. How is it possible for someone to not follow simple instructions and ends up doing whatever they like with our contracts. It is pathetic and terrible services. And now you also want to bill us for the data we use after the 500mb are finished while we have had closed lines since we started with cell c about 8 years ago. One guy who is incapable of listening just made a whole mess of our contracts. Shame on Cell C. Will consider going to another network. Thank you for your terrible services. Wow that was super fast. And gone is all the airtime as soon as they got a better rating. Thats a new low even for you cell c.</p>

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Replies (4)
Cell C
Cell C's reply12 Aug 2017, 08:57
Official

Good morning Maritza

We have referred this matter to one of our team members for assistance. Be assured this will be sorted amicably.

We apologise for the poor service and inconvenience caused.

Regards

Cell C | PN

's update12 Aug 2017, 09:07
Reviewer Update

Please ask Derrick to phone me as he is the one who dealt with my matter.

Cell C
Cell C's reply16 Aug 2017, 14:21
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply17 Aug 2017, 10:11
Official

Please be advised that Lungi could not get hold of you on your contact numbers. However, she sent an email as confirmation of the outcome feedback, attached with the data validation report.

Regards

Cell C | PN