RS
Richard S

1 reviews | Active since Dec 2011

17 Mar 2015, 09:53

AND AGAIN NO TEXT MESSAGES

About three weeks ago i put a complaint on Hello Peter about not Receiving text messages. The problem was resolved within 48 hours and i got a personal phone call regarding the issue. I was very happy with the results and was told that this problem had been resolved for good and would not happen again. Last week the issue came up again i sent an email to Cell C and it was resolved again with in a few hours. Yesterday I could not receive text messages. I emailed Cell C again and still this morning i have had no response. I need to receive text messages to do my job. After 12 years on contract I now no longer want anything to do with Cell C. I now want my contract to be cancelled and move to a company that can get the basics right.

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Replies (1)
Cell C
Cell C's reply17 Mar 2015, 10:21
Official
Hello Customer 2265,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,