NZ
Nidia Z
1 reviews | Active since Aug 2012
04 Feb 2025, 09:20
**** AND *****!
I have been a loyal customer for MANY MANY years, guess what - you just lost a loyal customer!
Your retentions are a mess Your down grade process is a mess - wanting to PRO-RATA ME IF I ALREADY PAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You are ****mers and *****s! CANNOT WAIT TO BE DONE WITH CELL C!!!!!!! AND I WILL NEVER EVER RECOMMEND THIS SERVICE PROVIDER - happy to be moving to MTN!
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Cell C's replyOfficial
04 Feb 2025, 10:50Dear Nidia van Zyl,
Thank you for reaching out to us.
Please receive our sincerest apologies for the unpleasant experience. We understand your frustration and regret that your experience with our retentions and downgrade process has not met your expectations. We have escalated the matter to our support team and one of our dedicated team members will contact you to address all your concerns and provide a resolution.
We value you as our loyal customer and we want to make things right.
Regards,
Cell C | TN
Thank you for reaching out to us.
Please receive our sincerest apologies for the unpleasant experience. We understand your frustration and regret that your experience with our retentions and downgrade process has not met your expectations. We have escalated the matter to our support team and one of our dedicated team members will contact you to address all your concerns and provide a resolution.
We value you as our loyal customer and we want to make things right.
Regards,
Cell C | TN
Cell C's reply04 Feb 2025, 10:50
Official
Dear Nidia van Zyl,
Thank you for reaching out to us.
Please receive our sincerest apologies for the unpleasant experience. We understand your frustration and regret that your experience with our retentions and downgrade process has not met your expectations. We have escalated the matter to our support team and one of our dedicated team members will contact you to address all your concerns and provide a resolution.
We value you as our loyal customer and we want to make things right.
Regards,
Cell C | TN
Thank you for reaching out to us.
Please receive our sincerest apologies for the unpleasant experience. We understand your frustration and regret that your experience with our retentions and downgrade process has not met your expectations. We have escalated the matter to our support team and one of our dedicated team members will contact you to address all your concerns and provide a resolution.
We value you as our loyal customer and we want to make things right.
Regards,
Cell C | TN