An very very extremely ****ed off customer

I don't have words as to how ****ed off I am at this moment with Cell C. I have upgraded to an open account and the person who helped me was Llewellyn At the Somerset West store. I am a loyal long faithful customer.<br> I profoundly asked Llewellyn to add a soft block to my account of R600.00 as I don't want to get a high bill. Everything went well for a year and my account were never much more then R500.00. All of a sudden I got a bill of R1647.72.....wow, so what know happened to my soft block....After phoning customer service I realised my soft block was never activated, and were standing on R16000.00. I logged a complain as to why my soft block were never activated in the first place and the consultant told my he would look into it. I then asked him