An unhappy client

I write this review with so much frustration!!!..I have been a client of this service provider for the past 8 years,what I experienced this past week was absolute bull****ting from them...for the past few years, I have been paying my account manually with no hassles and the end of Oct I paid manually as usual, on the 4th of November at exactly 7:56pm...I received a What's text from one one their consultants,stating that a debit has returned as unpaid,I then forward a proof of payment to show that I have indeed made the payment,they rep**** to me,that it would take 3 business days to reflect on their systems...today is day 5 and my network/service is not up...I can barely use the service.

Yesterday when I asked about my service not being up,they apologized,with no ETA on my service,yoooh!!!..what a bad service ,I'm defeated 😣