1 reviews | Active since May 2016

27 May 2016, 08:38

An insane run around to get airtime paid for

<p>I paid for airtime using internet banking from 2 different banks. THe airtime didn't come through. The banks showed me proof that the payment has been made. Cell C could not solve the problem. Every time I logged a query or requested an update I had to deal with a new person. No notes were made on the system to keep track. I evenutally found out the problem was only logged 5 days after someone evenually understood my problem. I am still waiting for any kind of resolution more than a week after I first called about the problem. </p> <p> </p> <p>Most of the agents were as helpful as they could be, but failed to make notes of the coversation sothat the next oerson would understand the problem. </p> <p> </p> <p>The reference number I was given suddenly stopped registering on the system. Here it is Cell C if you are reading this SD500188. Please load the airtime I paid for. PLease PLease Please.</p> <p> </p> <p> </p>

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Replies (1)
Cell C
Cell C's reply27 May 2016, 09:03
Official

We have referred this matter to one of our team members for assistance. Apologies for the inconvenience caused.

Regards

Cell C | PN