1 reviews | Active since Jun 2015
An agent offered me a free sim card not porting
An agent or sales,rep came to,my house and offered me a free Cell C sim card. She asked for my current number which is not Cell C, my date of birth and name. An sms was then sent at 16:20 and she,wrote the number which I later saw it was an authorization number 8482 to port from ***. I only realised after they left that they were porting my mtn number *** to Cell C. I then called the call centre on *** at 16:26 an spoke to Yolanda and,she said there was no porting request on the system I must call after 15minutes. I did until 16:44when Lerato said I must call them the next day. I told her I,already got two sms,s about porting with ference ***CELLC***. She said there was nothing on their system. At 19:41 I got an sms saying my porting request was successful,and will finalise at 23:59. I call them again spoke to Pearl who told me potting department only operates between 8am-5pm and she kept me on hold until my airtime ran out. Today at midnight I will loose my airtime and data bundles. Pls help.
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
