MG
Michelle G

1 reviews | Active since Sept 2016

09 Nov 2016, 09:40

An absolute nightmare

<p>Since day 1 I've had nothing but trouble with Cell C contract. I've been trying to resolve this to no avail. They called and said they were setting up a debit order on my account for the ridiculous charges which also never happened and now they want to black list me. Now..trying to get that resolved I have been trying to get hold of the legal department for over a week but they never answer. I hold for an average of 20+ minutes at a time. Never been this frustrated with any company's customer service :-( Wish I also had money to put up a billboard warning consumers about cell c.</p>

0
Replies (3)
Cell C
Cell C's reply09 Nov 2016, 10:07
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply10 Nov 2016, 09:34
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

MG
Michelle G's update10 Nov 2016, 09:55
Reviewer Update

Yes, the feedback is that I was handed over after making payment to Cell C and that I now must pay SSDA an additional R600 in interest or fees or whatever . I now owe R4500 on a R100 per month contract. Im ecstatic!!!