VH
Vimbai H
1 reviews | Active since Aug 2019
12 Aug 2025, 15:50
Amounts Overcharged
talking of this month after about 22 months of payment via debit order, only to be sent emails that you cannot respond to with amounts that you do not even know where the values are coming from, let alone the customer care consultants who verify your personal details and cannot help at the end.
As i speak i got R1 300 in my bank account whereas the debit order is only R695.
honestly i was planning to upgrade my cellphone this September, but i rather change my service provider, the frustration is not worthy it.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
12 Aug 2025, 16:13Dear Vimbai Huni,
Thank you for sharing your experience. We sincerely regret the confusion and frustration you've encountered, especially after being a valued customer for such a long time.
Please note that your account currently reflects a 30-day arrears balance of R695.01, which has resulted in a total amount due of R1,460.02. This includes a R70 debit order penalty fee and the current invoice. We understand how concerning unexpected charges can be and apologize for any inconvenience caused.
Your matter has been escalated for urgent attention, and our team will be in touch to provide clarity on this matter.
Regards
Cell C | DA
Save up to 49% for the first 3 months on Cell C’s Faster Fibre promotion. On Vuma pay the promo price of R489 for 50MBPS/50MBPS, standard price is R789.
Thank you for sharing your experience. We sincerely regret the confusion and frustration you've encountered, especially after being a valued customer for such a long time.
Please note that your account currently reflects a 30-day arrears balance of R695.01, which has resulted in a total amount due of R1,460.02. This includes a R70 debit order penalty fee and the current invoice. We understand how concerning unexpected charges can be and apologize for any inconvenience caused.
Your matter has been escalated for urgent attention, and our team will be in touch to provide clarity on this matter.
Regards
Cell C | DA
Save up to 49% for the first 3 months on Cell C’s Faster Fibre promotion. On Vuma pay the promo price of R489 for 50MBPS/50MBPS, standard price is R789.
Best regards,
Cell C's reply12 Aug 2025, 16:13
Official
Dear Vimbai Huni,
Thank you for sharing your experience. We sincerely regret the confusion and frustration you've encountered, especially after being a valued customer for such a long time.
Please note that your account currently reflects a 30-day arrears balance of R695.01, which has resulted in a total amount due of R1,460.02. This includes a R70 debit order penalty fee and the current invoice. We understand how concerning unexpected charges can be and apologize for any inconvenience caused.
Your matter has been escalated for urgent attention, and our team will be in touch to provide clarity on this matter.
Regards
Cell C | DA
Save up to 49% for the first 3 months on Cell C’s Faster Fibre promotion. On Vuma pay the promo price of R489 for 50MBPS/50MBPS, standard price is R789.
Thank you for sharing your experience. We sincerely regret the confusion and frustration you've encountered, especially after being a valued customer for such a long time.
Please note that your account currently reflects a 30-day arrears balance of R695.01, which has resulted in a total amount due of R1,460.02. This includes a R70 debit order penalty fee and the current invoice. We understand how concerning unexpected charges can be and apologize for any inconvenience caused.
Your matter has been escalated for urgent attention, and our team will be in touch to provide clarity on this matter.
Regards
Cell C | DA
Save up to 49% for the first 3 months on Cell C’s Faster Fibre promotion. On Vuma pay the promo price of R489 for 50MBPS/50MBPS, standard price is R789.
Best regards,
VH
Vimbai H's updateReviewer Update
13 Aug 2025, 14:05Good day.
Thank you for your responce however, i just receieved a call few minutes back which was even more frustrating.
The consultant told me that i owe July and August.
however on my statement it shows that July was paid, he further said that payment was reversed on the second of August-which is not true, i have the evidence on my bank staments, they was no reversal that was done.
coming to the month of August as i said earlier, my debit order is on the 1st of every month, the fact that you process on the 3rd and 5th as i see on my statement i do not think it should be at my detriment because i always make sure there is money on the 1st of every month as you can see from my history. The main reason of choosing a debit order is so i do not forget to make payments in time.
i received the call at 12:46 and it was for more than 30 minutes of no solution after suggesting that the consultant send me his email address so i can send my bank statement and also he should also send a proof of my payments from Cell C side, and the consultant was very arrogant, sounds even drunk, inconsiderate and not wanting to answer my questions as i needed more clarity.
how do you solve a non-payment issue without official evidence?do we need to discuss this or to provide official documents with information?
i concluded that Cell C is using a strategy to frustrate a client so they give up and pay.
however i cannot pay for what i am not supposed to pay?
this has to be rectified sap.,
i am very disappointed.
kindly allow a professional, mature and emotional intelligent manager to contact me, i would great appreciate that.
Thank you.
Thank you for your responce however, i just receieved a call few minutes back which was even more frustrating.
The consultant told me that i owe July and August.
however on my statement it shows that July was paid, he further said that payment was reversed on the second of August-which is not true, i have the evidence on my bank staments, they was no reversal that was done.
coming to the month of August as i said earlier, my debit order is on the 1st of every month, the fact that you process on the 3rd and 5th as i see on my statement i do not think it should be at my detriment because i always make sure there is money on the 1st of every month as you can see from my history. The main reason of choosing a debit order is so i do not forget to make payments in time.
i received the call at 12:46 and it was for more than 30 minutes of no solution after suggesting that the consultant send me his email address so i can send my bank statement and also he should also send a proof of my payments from Cell C side, and the consultant was very arrogant, sounds even drunk, inconsiderate and not wanting to answer my questions as i needed more clarity.
how do you solve a non-payment issue without official evidence?do we need to discuss this or to provide official documents with information?
i concluded that Cell C is using a strategy to frustrate a client so they give up and pay.
however i cannot pay for what i am not supposed to pay?
this has to be rectified sap.,
i am very disappointed.
kindly allow a professional, mature and emotional intelligent manager to contact me, i would great appreciate that.
Thank you.
VH
Vimbai H's update13 Aug 2025, 14:05
Reviewer Update
Good day.
Thank you for your responce however, i just receieved a call few minutes back which was even more frustrating.
The consultant told me that i owe July and August.
however on my statement it shows that July was paid, he further said that payment was reversed on the second of August-which is not true, i have the evidence on my bank staments, they was no reversal that was done.
coming to the month of August as i said earlier, my debit order is on the 1st of every month, the fact that you process on the 3rd and 5th as i see on my statement i do not think it should be at my detriment because i always make sure there is money on the 1st of every month as you can see from my history. The main reason of choosing a debit order is so i do not forget to make payments in time.
i received the call at 12:46 and it was for more than 30 minutes of no solution after suggesting that the consultant send me his email address so i can send my bank statement and also he should also send a proof of my payments from Cell C side, and the consultant was very arrogant, sounds even drunk, inconsiderate and not wanting to answer my questions as i needed more clarity.
how do you solve a non-payment issue without official evidence?do we need to discuss this or to provide official documents with information?
i concluded that Cell C is using a strategy to frustrate a client so they give up and pay.
however i cannot pay for what i am not supposed to pay?
this has to be rectified sap.,
i am very disappointed.
kindly allow a professional, mature and emotional intelligent manager to contact me, i would great appreciate that.
Thank you.
Thank you for your responce however, i just receieved a call few minutes back which was even more frustrating.
The consultant told me that i owe July and August.
however on my statement it shows that July was paid, he further said that payment was reversed on the second of August-which is not true, i have the evidence on my bank staments, they was no reversal that was done.
coming to the month of August as i said earlier, my debit order is on the 1st of every month, the fact that you process on the 3rd and 5th as i see on my statement i do not think it should be at my detriment because i always make sure there is money on the 1st of every month as you can see from my history. The main reason of choosing a debit order is so i do not forget to make payments in time.
i received the call at 12:46 and it was for more than 30 minutes of no solution after suggesting that the consultant send me his email address so i can send my bank statement and also he should also send a proof of my payments from Cell C side, and the consultant was very arrogant, sounds even drunk, inconsiderate and not wanting to answer my questions as i needed more clarity.
how do you solve a non-payment issue without official evidence?do we need to discuss this or to provide official documents with information?
i concluded that Cell C is using a strategy to frustrate a client so they give up and pay.
however i cannot pay for what i am not supposed to pay?
this has to be rectified sap.,
i am very disappointed.
kindly allow a professional, mature and emotional intelligent manager to contact me, i would great appreciate that.
Thank you.
Cell C's replyOfficial
13 Aug 2025, 16:38Dear Vimbai Huni,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we appreciate the opportunity to address your concerns.
We understand how important accurate billing and respectful service are, and we are truly sorry for the experience you had during your recent interaction with our consultant. Please be assured that this matter will be escalated internally for further investigation and appropriate action.
To assist you further and resolve this issue as quickly as possible, we kindly request that you email a copy of your bank statement reflecting the relevant payments to *** and use HP: Vimbai Huni in the subject line. This will allow us to verify the transactions and investigate the payment reversal and billing discrepancies.
We are committed to resolving this issue fairly and transparently, and we appreciate your patience while we work to correct it.
Cell C | DA
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we appreciate the opportunity to address your concerns.
We understand how important accurate billing and respectful service are, and we are truly sorry for the experience you had during your recent interaction with our consultant. Please be assured that this matter will be escalated internally for further investigation and appropriate action.
To assist you further and resolve this issue as quickly as possible, we kindly request that you email a copy of your bank statement reflecting the relevant payments to *** and use HP: Vimbai Huni in the subject line. This will allow us to verify the transactions and investigate the payment reversal and billing discrepancies.
We are committed to resolving this issue fairly and transparently, and we appreciate your patience while we work to correct it.
Cell C | DA
Best regards,
Cell C's reply13 Aug 2025, 16:38
Official
Dear Vimbai Huni,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we appreciate the opportunity to address your concerns.
We understand how important accurate billing and respectful service are, and we are truly sorry for the experience you had during your recent interaction with our consultant. Please be assured that this matter will be escalated internally for further investigation and appropriate action.
To assist you further and resolve this issue as quickly as possible, we kindly request that you email a copy of your bank statement reflecting the relevant payments to *** and use HP: Vimbai Huni in the subject line. This will allow us to verify the transactions and investigate the payment reversal and billing discrepancies.
We are committed to resolving this issue fairly and transparently, and we appreciate your patience while we work to correct it.
Cell C | DA
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we appreciate the opportunity to address your concerns.
We understand how important accurate billing and respectful service are, and we are truly sorry for the experience you had during your recent interaction with our consultant. Please be assured that this matter will be escalated internally for further investigation and appropriate action.
To assist you further and resolve this issue as quickly as possible, we kindly request that you email a copy of your bank statement reflecting the relevant payments to *** and use HP: Vimbai Huni in the subject line. This will allow us to verify the transactions and investigate the payment reversal and billing discrepancies.
We are committed to resolving this issue fairly and transparently, and we appreciate your patience while we work to correct it.
Cell C | DA
Best regards,
VH
Vimbai H's updateReviewer Update
13 Aug 2025, 20:59thank you for your prompt response. allow me to email you the bank statements tomorrow.
i am hoping that this will be resolved soon.
just imagine that i am only left with 2 months to finish my contract, like why having issues now
i am hoping that this will be resolved soon.
just imagine that i am only left with 2 months to finish my contract, like why having issues now
VH
Vimbai H's update13 Aug 2025, 20:59
Reviewer Update
thank you for your prompt response. allow me to email you the bank statements tomorrow.
i am hoping that this will be resolved soon.
just imagine that i am only left with 2 months to finish my contract, like why having issues now
i am hoping that this will be resolved soon.
just imagine that i am only left with 2 months to finish my contract, like why having issues now
Cell C's replyOfficial
13 Aug 2025, 21:01Thank you for the response.
We are looking forward to resolving the matter.
Cell C | DA
We are looking forward to resolving the matter.
Cell C | DA
Best regards,
Cell C's reply13 Aug 2025, 21:01
Official
Thank you for the response.
We are looking forward to resolving the matter.
Cell C | DA
We are looking forward to resolving the matter.
Cell C | DA
Best regards,
VH
Vimbai H's updateReviewer Update
13 Aug 2025, 21:02thank you
VH
Vimbai H's update13 Aug 2025, 21:02
Reviewer Update
thank you
Cell C's replyOfficial
14 Aug 2025, 07:16Dear Vimbai Huni,
You're most welcome!
Regards,
Cell C | GN
You're most welcome!
Regards,
Cell C | GN
Best regards,
Cell C's reply14 Aug 2025, 07:16
Official
Dear Vimbai Huni,
You're most welcome!
Regards,
Cell C | GN
You're most welcome!
Regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
19 Aug 2025, 14:42Dear Vimbai Huni,
Thank you for awarding us the opportunity to assist you.
We can confirm that the account is current and the line is active.
Should you need any further assistance, we are here to help.
Regards
Cell C | NT
Thank you for awarding us the opportunity to assist you.
We can confirm that the account is current and the line is active.
Should you need any further assistance, we are here to help.
Regards
Cell C | NT
Best regards,
Cell C's reply19 Aug 2025, 14:42
Official
Dear Vimbai Huni,
Thank you for awarding us the opportunity to assist you.
We can confirm that the account is current and the line is active.
Should you need any further assistance, we are here to help.
Regards
Cell C | NT
Thank you for awarding us the opportunity to assist you.
We can confirm that the account is current and the line is active.
Should you need any further assistance, we are here to help.
Regards
Cell C | NT
Best regards,