TT
Takalani T

1 reviews | Active since May 2015

05 Mar 2018, 13:28

Amount not reflecting in Cell C account

Amount not reflecting on Cell C System.

I processes Express Clearing amount today, this shoyuld reflect within an hour .. even in the bank of moon or mars if there is one.

but this doesnt reflect in the Stupid bank of cell which is under nedbank. Im told to wait 48 Hours. which i dont have

To cu long story short. please go to your account check the transfers from 061***3889 = R3789.13 074XX8883 = R2699.25

Allocate them to the right account, get your retention team to Migrate the two numbers from Postpaid to Prepaid.

Then raise credit Notes for the invoices issued for March. Credit from 06 march till 31 March.

Raise invoice for Usage of February and reflect correct balance on the Statement.

I think i have manage to highlight what needs to be done.

0
Replies (3)
Cell C
Cell C's reply05 Mar 2018, 14:10
Official

We acknowledge the above report and do apologize for the inconvenience.
Do not despair, as you have come through to the correct channel for assistance and resolution.

Feedback will follow.

Regards

Cell C | PN

TT
Takalani T's update05 Mar 2018, 17:30
Reviewer Update
I’m still waiting for the ****en call or action for my query. Guess what your idiots agents are still telling me to go from pillar to post. This is pathetic I need to cancel the contracts I’ve even paid your ****en but our value. Now migrate the damn numbers to prepaid and stop wasting my time
Cell C
Cell C's reply06 Mar 2018, 07:50
Official

Maropeng confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN