IR
INNOCENTIA R
1 reviews | Active since Sept 2011
14 May 2018, 11:36
Amount debited
Please note in April I received a Call from one of your consultant advising me that I am due for an upgrade as my contract with you guys was ending in April 2018. I clearly advised the guy I do not want to continue with the WIFI contract or go for an upgrade , I also advised the consultant that my WIFI Moderm was ****** along with all my belonging(including ID) in my bag, he advised its fine they will cancel contract on their side. To my surprise on the 1st May 2018 I was debited an amount of R 196.81 from you guys and I am being advised the contract is still active if this is the case why is the amount double from what I used to pay (R99). Can you please refund me the amount you debited on the 1st because I did not agree to any of this.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
14 May 2018, 12:39We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply14 May 2018, 12:39
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
IR
INNOCENTIA R's updateReviewer Update
25 May 2018, 08:47Can you guys stop debiting my account, the last time I spoke to one of your consultants M Motana with email address ********** he was supposed to get back to me regarding my previous complaint, what does one have to do honestly I do not know what I am supposed to do, this damn contract was supposed to be cancelled in April already, as I advised Imy WIFI moderm was ****** and I want the contract cancelled no one seems to be acknowledging me or my request. now I have to go and reverse this debit again, do you know this is a charge on my side. STOP DEBITING MY ACCOUNT AND CANCELLING THIS DAMN CONTRACT AND REMOVE MY BANKING DETAILS FROM YOUR DAMN SYSTEM..I AM GOING TO TAKE LEGAL ACTION NOW I AM SO TIRED OF YOUR DAMN INCOMPETENCY
IR
INNOCENTIA R's update25 May 2018, 08:47
Reviewer Update
Can you guys stop debiting my account, the last time I spoke to one of your consultants M Motana with email address ********** he was supposed to get back to me regarding my previous complaint, what does one have to do honestly I do not know what I am supposed to do, this damn contract was supposed to be cancelled in April already, as I advised Imy WIFI moderm was ****** and I want the contract cancelled no one seems to be acknowledging me or my request. now I have to go and reverse this debit again, do you know this is a charge on my side. STOP DEBITING MY ACCOUNT AND CANCELLING THIS DAMN CONTRACT AND REMOVE MY BANKING DETAILS FROM YOUR DAMN SYSTEM..I AM GOING TO TAKE LEGAL ACTION NOW I AM SO TIRED OF YOUR DAMN INCOMPETENCY
Cell C's replyOfficial
25 May 2018, 10:10We have forwarded this matter to M Motana for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2018, 10:10
Official
We have forwarded this matter to M Motana for further assistance.
Regards
Cell C | PN
Best regards,
IR
INNOCENTIA R's updateReviewer Update
04 Jun 2018, 09:57and to this day no one has contacted me regarding this matter instead you continued to debit my account again , and I know have to go to the bank once again to reverse the debit...what must one do to get a simple thing like cancelling my contract and for you guys to stop debiting my account!
IR
INNOCENTIA R's update04 Jun 2018, 09:57
Reviewer Update
and to this day no one has contacted me regarding this matter instead you continued to debit my account again , and I know have to go to the bank once again to reverse the debit...what must one do to get a simple thing like cancelling my contract and for you guys to stop debiting my account!