Always excuses and no feedback

I app**** for a cellphone contract with cell c about 3 weeks ago. I was told I would receive my phone by the following week and latest it would take 7 working days. When I didn't receive my phone I phoned the call centre and they then told me there was a problem with my application and that they had to resubmit my contract for approval. Contract was approved and again I was promised I would have my phone by that weeks end. When I didn't receive my phone again I phoned to follow up and again there was a problem. Every single time I phone there seems to be a new problem. Now it is another week that has passed and again no phone. The worst part of it is that nobody can be bothered to give feedback on what is happening, I have to keep following up with them. I need my phone for work and have been losing so much business because cell c can't get their act together. This experience has made me truly ashamed to be a cell c customer.