Always dissapointing

I really dont know why am still loyal to you guys. You always have a just dissapointing me. I handed in a home route in April to you guys because my calls were cutting since i was waiting for a new route from a new contract that i did with one of your sales agents which apparently it was cancelled without being notified i only found out in May when i called in. Only got the route which was meant to be sent for repairs today which is now not working, no connection i dont know how because when i booked it in it was working fine. I have a pocket route which also doesnt connect it only works at night and yet im expected to pay every month