Almost a month later, still no phone

So the ongoing saga of no communication, missed deadlines and just general inefficiency continues.<br> <br> I put in a claim for my phone on the 14th of January - all documents complete and excess paid. They said it would take 5 - 8 working days to receive my handset (The fact that it takes that long is just ridiculous).<br> <br> I went to the store in Sandton City to collect on the 22nd of Jan, and they had delivered the wrong phone. I was told by Shamel Mothibeli (Call Centre Team Leader) it would be investigated and someone would get back to me. No one ever did, and when I called to find out what was happening, I was given an apology (just a formality) and told delivery would now be on the 28th of Jan - and I would be advised of it. In true Cell C style, this once again did not happen.<br> <br> So on Monday 1st of Feb I was given a reassuring call (unfortunately didn't get her name), accompanied with yet another apology, assuring me that by the 4th I would have my phone. I sit at 17h30 on the 4th, writing this note because I haven't received my phone nor an explanation as to why I haven't received it. I have sent Shamel an e-mail today - and yes, no response.<br> <br> At this point, I truly am fed up.