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Pieter
1 reviews | Active since Jan 2022
11 Sept 2026, 09:43
Allocation of payments
We have sent numerous emails to Cell C regarding transferring of payments to the correct account. Even went to the branch, but not assisted. Yes, the incorrect reference were used, but can it be so difficult to transfer payments if you have the proof of payments, and then you cut off the cell phone line due to non-payment when it is actually paid. Please assist.
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Replies (2)
Cell C's replyOfficial
11 Sept 2026, 10:06Dear Pieter,
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused. We completely understand your concern, especially as you have already made the payments, sent numerous emails, provided proof of payment, and even visited one of our branches for assistance, yet the matter remains unresolved.
We understand that an incorrect reference was used when making the payments; however, we acknowledge that the payments were made and that you have proof to support this. We also understand your frustration regarding the line being disconnected due to non-payment while you are trying to have the payments correctly allocated to the account.
We will escalate this matter to our Billing Support Team for further investigation and assistance. They will review the payment allocation, assist with transferring the payments to the correct account where applicable, and look into the disconnection linked to the outstanding balance. We apologise for the inconvenience caused and for the experience you have had while trying to get this resolved.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused. We completely understand your concern, especially as you have already made the payments, sent numerous emails, provided proof of payment, and even visited one of our branches for assistance, yet the matter remains unresolved.
We understand that an incorrect reference was used when making the payments; however, we acknowledge that the payments were made and that you have proof to support this. We also understand your frustration regarding the line being disconnected due to non-payment while you are trying to have the payments correctly allocated to the account.
We will escalate this matter to our Billing Support Team for further investigation and assistance. They will review the payment allocation, assist with transferring the payments to the correct account where applicable, and look into the disconnection linked to the outstanding balance. We apologise for the inconvenience caused and for the experience you have had while trying to get this resolved.
Regards,
Cell C | MMa
Cell C's reply11 Sept 2026, 10:06
Official
Dear Pieter,
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused. We completely understand your concern, especially as you have already made the payments, sent numerous emails, provided proof of payment, and even visited one of our branches for assistance, yet the matter remains unresolved.
We understand that an incorrect reference was used when making the payments; however, we acknowledge that the payments were made and that you have proof to support this. We also understand your frustration regarding the line being disconnected due to non-payment while you are trying to have the payments correctly allocated to the account.
We will escalate this matter to our Billing Support Team for further investigation and assistance. They will review the payment allocation, assist with transferring the payments to the correct account where applicable, and look into the disconnection linked to the outstanding balance. We apologise for the inconvenience caused and for the experience you have had while trying to get this resolved.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience caused. We completely understand your concern, especially as you have already made the payments, sent numerous emails, provided proof of payment, and even visited one of our branches for assistance, yet the matter remains unresolved.
We understand that an incorrect reference was used when making the payments; however, we acknowledge that the payments were made and that you have proof to support this. We also understand your frustration regarding the line being disconnected due to non-payment while you are trying to have the payments correctly allocated to the account.
We will escalate this matter to our Billing Support Team for further investigation and assistance. They will review the payment allocation, assist with transferring the payments to the correct account where applicable, and look into the disconnection linked to the outstanding balance. We apologise for the inconvenience caused and for the experience you have had while trying to get this resolved.
Regards,
Cell C | MMa
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Pieter's updateReviewer Update
11 Sept 2026, 10:27Thank you. Looking forward to getting this resolved.
P
Pieter's update11 Sept 2026, 10:27
Reviewer Update
Thank you. Looking forward to getting this resolved.