Allocate payments on time guys!!

I’ve been with Cell C Business for quite a number of years now and the service has been great, but lately not so. Due to COVID 19 I had a relief agreement which I kept in place and obviously my account has been up to date. Since I was notified that it was time to upgrade two contracts, I went to the Trade Route Mall branch, as that’s my preferred branch where I get great service from everyone there and I usually leave the store with my devices in an hour or so. This time there was an issue as the system showed that my account is in arrears for 30 days which is incorrect and I’ve emailed all the proof of payments to Saeeda, who always assists me and she waited with no response from the department to sort out my upgrades. I know it’s Covid19 and there are some delays but why wasn’t my payments into my account updated since August 2020. Who’s responsible for not updating and allocating the payments as the proofs are emailed regularly ? Clearly somebody hasn’t been doing there work and I’m very, very dissatisfied at this stage guys.