GV
Gavin V

1 reviews | Active since Dec 2009

28 Feb 2024, 13:18

all things cellular

Just when I thought Cell C had hit absolute rock bottom - they went and bought shovels and have started to dig.

It's bad enough that the tablet I got from them in 2022 was damaged and they refused to fix it - going so far as to call me a **** and implying that I had damaged the device.

Today I have a balance on my account which usually pays for non-data calls. Today every time I try and call someone the call clicks off. So I tried to use the credit balance to buy some airtime - I have about ***0 any-net minutes which I don't seem able to call anyone with.... needless to say that my attempts to buy airtime via their really awful app, failed.

I am now trying to buy airtime via a banking app - but see that this is capped as the *****s at cell c want me to buy direct from them.

Their sales team tries to call me every other day and even removes the block I've placed on their number.

Tick tock guys - WE ARE DONE.

0
Replies (2)
Cell C
Cell C's reply28 Feb 2024, 13:41
Official
Dear Gavin Venter Thank you for contacting Cell C 
  
Please receive our apologies for the unpleasant experience received thus far,
 
The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
Cell C | MN

Best regards,

Cell C
Cell C's reply28 Feb 2024, 13:44
Official
Kindly note your out of bundle for voice has been set to R150 and you have reached the limit. 
 
Please dial *147# select My Account → Out of bundle Spend Control → Manage Out Of Bundle Spend to increase you voice limit.

Regards 
Cell C | MN 

Best regards,