MS
Marc S

1 reviews | Active since Jul 2011

06 Dec 2016, 09:22

All promise & no delivery

<p>It now 2 weeks that I have been reporting a download and upload speed problem with my Lte router.</p> <p>To date there is no resolution or feedback re the status of this problem.</p> <p>A Social Media Consultant by the name of Moses Mo***eng promised he would resolve all my Cell C problems.</p> <p>I've heard nothing in terms of a solution from him.</p> <p>I have sent him regular feedback on the status of my problem and get NOTHING back from him.</p> <p> </p> <p>Appears to be the usual Cell C "I don't give a damn" about customers response and handling of this problem.</p> <p> </p> <p>I've even told him we should rather cancel my account and get NOTHING back from him!!!!!!!</p>

0
Replies (4)
Cell C
Cell C's reply06 Dec 2016, 09:51
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply06 Dec 2016, 10:39
Official

Moses confirmed that he sent you an email and provided feedback regarding this matter.

Regards

Cell C | PN

MS
Marc S's update06 Dec 2016, 11:14
Reviewer Update

Yes, he emailed me 5 mins ago only!!

All he said was that he has no feedback!!

Really helpful and definaltely resolve my problem hey????

MS
Marc S's update07 Dec 2016, 13:28
Reviewer Update

Still no resolution of my problem.

TWO WEEKS of asking for help and NOTHING!!!

When is this going to be resolved????

How do I get my contract cancelled due to non delivery from Cell C??