TM
Tshegofatso M

1 reviews | Active since May 2012

29 Nov 2016, 06:13

All Lies

<p>OMG!!! I CAN'T BELIEVE THE LIES THAT I WAS FED FROM CELLC!!! minding my own business I get a call from cellc on 19/11/16 being offered an iPhone. the consultant Gift GVuma seemed genuine he even gave me his personal contacts should I encounter any problems, therefore I accepted the offer and even requested him to add a Samsung Note 5 on top of it. he then tells me its not a problem and it should be delivered on the 23rd or the 24th the latest. 24/11/2016 i call him asking where the package is and he tells that he doesnt know and its not in his control. I then ask why did he give me the dates if he didnt know.. he starts blaming the courier company. I call him once again on 28/11/2016 to just get clarity because such service is unacceptable from a representative of such a trusted reputable company. he then tells me it will be delivered next month!What nonsenae is this? Is this the expected service one receives from CELLC ? I am disgusted because even when I asked for the reference number to check my package he gave me the wrong reference number. It is such a disappointment that I had to cancel the deal as I was looking forward to my new phone, didn't know that with every enquiry I made, I would be fed different lies all the time..</p>

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Replies (2)
Cell C
Cell C's reply29 Nov 2016, 07:17
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected. This is not the norm or standard service we want for our customers.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply30 Nov 2016, 07:55
Official

Mpho has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,