*** (All-In-One Bundle) still not reflecting!

Still waiting for my query to be resolved! More than 72 hours later & No feedback at all since reporting it! Customer service ref *** , follow up ref *** & follow up ref *** for the same issue of an All-In-One bundle purchased on 28/11/2023 for R50 from the Cell C app & debited on my Visa debit card. Till now Nothing has been loaded on my account. I've even checked with my bank. I've made many calls to your customer service team but all tell me different stories barely willing to even bother to escalate the issue only interested in wanting to rate their service. My account has been successfully debited but the bundle has not yet loaded! I needed this bundle to help me make calls & for internet use when out. It's now since caused me an inconvenience! Can Anyone advise me what's the next step to resolve this?? Either refund me back R50 or credit my account with just R50 airtime or if by some miracle possible, load my bundle! I've sent screenshots of the app purchase together with proof of payment! Ahmed ***)