All i want is written confirmation of the cancellation!!!

<p>I had a data contract with you guys. Got in upgrade in May, old contract R227, new contract R99. End of May i get debitted R227. Eng of June i get debitted R272, invoice states the charges are for May and June? So this doesn't make sense cause i have already paid for May and the new contract is for R99, so none of this makes sense. I call in to log a complaint, the sales lady can't assist and doesn't even understand the invoice herself. she tell me she will log a compliant for me to their accounts department and they will contact me in 48 hrs.</p> <p>Someone I suppose from the accounts department then call me (not in 48 hrs by the way, but eventually). The lady that calls me then tells me they have investigated my case and have found that they charged me more because the sales lady made a mistake and included a device on my contract when i actually only have a data sim card contract. she tell me they will process the refund soon. This is on Tuesday 5 July.</p> <p> </p> <p>On Thursday 7 July when i get back from work i realise my sim card is not working. On Saturday i go to the branch at Clearwater mall and the consultant there call customer service to find out why my sim card is not working and they say they have deactivated my sim card and cancelled my contract. reason for cancellation? nobody knows? So i ask the guys why hasn't anybody communicated the cancellation to me, he tell me i have to call 084145 to request the cancellation notice, really guys, i have to use my own airtime to request you guys to me you have cancelled my contract?</p> <p> </p> <p>Anyways, i call the 084145 number this morning to request the cancellation letter, the consultant does the security check and asks what happened, i explain the whole story, on my expense and then he tells me he has to transfer me to the cancellation department. i hold for the cancellation department, at my own expense. I get through to the cancellation department, they again do a security check and ask me again to explain the situation and then tell me they can't help, they have to transfer me to the legal department. I hold again for the legal department, again at my expense and get through. Again, security check, explain story and the guy again tells me he can't help, he has to transfer me to written confirmation department, i hold again and when they asnwer they again do the security check, after i explained my story now for the 4th time, this lady then tells me she has to trasnfer me to the cancellation department... i mean really?</p> <p> </p> <p>So i tell her i have been to the cancellation department, who transferred me to legal, who transfered me to written confirmation and then she tell me shes not even the written confirmation, shes something else?</p> <p> </p> <p>So, one, can you get your processes to be more efficient and your departments to talk to each other. nobody knows who does what at Cell C.</p> <p>Two, you chose to go and cancel my contract without my request, its cool, i will go elsewhere, but please have the decency to communicate when you make a decision to end a relationship with a customer.</p> <p> </p> <p>Can i please have in writting communication that the contract is cancelled just like you sent me a million communications when the sale was made.</p> <p> </p> <p> </p>