All GIGA 20 top up contracts cannot use LTE

For the networks people who do not have a clue what they are doing. The problem with the Gig 20 topup not being able to access LTE is a system/code/restriction/whatever/computer/human error on cellc's backend. The issue is not number related, device related nor sim card related. All Giga20 topup contracts cannot use the LTE network/signal. Is someone working on resolving this by changing the settings/code/what what in the computers? Thought them people had problem solving skills. Since I have come to this conclusion before any feedback, clearly not.<br> <br> This has been pathetic service from people who are meant to be experts. your networks/it back office does not work. They do not think to update, even if its doing nothing. When it comes to customer service, I do not know why you do not complain about the problems of them being non responsive.<br> <br> Poor. In all this LTE fiasco, the 3G signal has gone to naught. Why? Testing for many years and then this. Why? What were you testing, or was it just a story? <br> <br> Please just tell them to test a GIGA 20 Topup sim on an LTE enabled device and then sort out the issue. Please also organise for Cell C Direct to come and collect their device and sim now