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Refiloe T

1 reviews | Active since Jul 2010

24 Jul 2015, 14:53

All calls get dropped

Good Day, I have a contract with Cell C that I want to terminate I have been trying to call your call center since the 21st July after my debit order went off. Everytime i call your call centre the agent put me on hold and hang up. I have made more than 5 calls. i even requested a call back they responded this morning and same thing the lady put me on hold then hung up.<br> 1. I am not gonna be debited for a contract that I have been battling to get hold off your department to cancel the contract.<br> 2.Dont tell me about the 30 days period coz its not my fault that your call centre agents dsrop calls on my ear.

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Replies (1)
Cell C
Cell C's reply24 Jul 2015, 14:59
Official
Hello Fifie,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN

Best regards,