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Oladele T
1 reviews | Active since Jun 2022
06 Dec 2022, 10:30
All Calls Are Recorded - Untrue!
I have a case with Cell C over one a data sim contract where I was debited in October 2022 for an "out of bundle" data usage. I referenced the audio call made to them on June 21st where i instructed a cap on data usage. two months and still counting, they are still waiting for their team to retrieve this call. They say "all calls are recorded" and yet this particular call has mysteriously disappeared. This month, I've been debited in excess again, another call log made. What a shlep!
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Oladele T's updateReviewer Update
06 Dec 2022, 11:58How "unfortunate" can that become for a company which claims" all calls are recorded" the number in question is ***. I have dealt with 2 VAS Department consultants claiming the same story you are selling. Question is: Are all calls recorded? or just a sale pitch which is a gross misrepresentation of intent that will be taken up with the Consumer Rights Protection. My Call on the 21st of June was at 16:35 for a duration of 12minutes 18 seconds, i with my one device can retrace that and a company with all the "systems in place" CANNOT locate a call? What are you then suggesting regarding the charges billed to me and just 6 days ago, he same thing happens after another Cap on my billing was implemented with @ different consultants? I wait your reply as this is not ending here.
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Oladele T's update06 Dec 2022, 11:58
Reviewer Update
How "unfortunate" can that become for a company which claims" all calls are recorded" the number in question is ***. I have dealt with 2 VAS Department consultants claiming the same story you are selling. Question is: Are all calls recorded? or just a sale pitch which is a gross misrepresentation of intent that will be taken up with the Consumer Rights Protection. My Call on the 21st of June was at 16:35 for a duration of 12minutes 18 seconds, i with my one device can retrace that and a company with all the "systems in place" CANNOT locate a call? What are you then suggesting regarding the charges billed to me and just 6 days ago, he same thing happens after another Cap on my billing was implemented with @ different consultants? I wait your reply as this is not ending here.
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Oladele T's updateReviewer Update
06 Dec 2022, 12:05While you are at it, I request the outcome of case no *** logged last week for a second excess billing. When a company says they'll get back to you, that's what they should do.
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Oladele T's update06 Dec 2022, 12:05
Reviewer Update
While you are at it, I request the outcome of case no *** logged last week for a second excess billing. When a company says they'll get back to you, that's what they should do.
Cell C's replyOfficial
06 Dec 2022, 15:38The matter has been escalated to our team, please expect a call from us to assist you further.
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Cell C's reply06 Dec 2022, 15:38
Official
The matter has been escalated to our team, please expect a call from us to assist you further.
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^MN
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Oladele T's updateReviewer Update
09 Dec 2022, 11:23With reference to this case with numbers ***, i just called your customer care now 11:17am, 09- Dec 2022 and your consultant Lebohang claims the system claims tis call is Done! How on earth can a case be doe when i never received an outcome? Cell C closes a case i logged on 01 Dec to dispute charges, Cell C closes a call without informing on an outcome, Your system indicates i capped my account again over a month ago and i was debited wrongly, Can Cell C explain why this ******ion is going going on.
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Oladele T's update09 Dec 2022, 11:23
Reviewer Update
With reference to this case with numbers ***, i just called your customer care now 11:17am, 09- Dec 2022 and your consultant Lebohang claims the system claims tis call is Done! How on earth can a case be doe when i never received an outcome? Cell C closes a case i logged on 01 Dec to dispute charges, Cell C closes a call without informing on an outcome, Your system indicates i capped my account again over a month ago and i was debited wrongly, Can Cell C explain why this ******ion is going going on.