All about customer service until you cancel your contract!

My contract ends on 4 April, I called in on 3 March as this was my 30 day notice period. End March should have been my last full debit order for the contract. I called in today only for them to tell me that May would be my last payment. If my contract ends on 4 April WHY am I still liable for a full month of April??? Cell C will do anything to exploit people for money!

As of 4 April my number moves to prepaid. The allocated data for the month should fall away and I should be billed for the first 4 days of April.

You guys will do and say anything to make money. Speaking to the consultant this morning trying to explain what I mean. The more I’m explaining the more she’s huffing and puffing on the other side.

You need to train your customer service agents to listen! If they don’t want to listen to customers then they need to find other jobs.