Hellopeter
Share Your Experience
NM
Nompumelelo M

1 reviews | Active since Apr 2013

02 Jul 2018, 14:49

airtime vanished and can't get help from from cell c

called Cell c customer care and spoke with Nokwazi . My query was that am calling on behalf of my partner who does not have access to his phone during the day and sked me to call celll c on his behalf. as when he recharged his number the airtime vanished and be left with zero balance. so when we call cell c they advised us that there's a subscription thru their one of the service providers which is blue label and they gave us this number to call ********** 011 when we call this number it keeps on ringing without being answered and we can't get help from cell c too.

Please help to stop the subscription as on my partners number.

this blue label number it charged us lot of money to call and we listen to music and the machine voice.

0
Replies (7)
Cell C
Cell C's reply02 Jul 2018, 14:54
Official

Good afternoon Nompumelelo

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

NM
Nompumelelo M's update03 Jul 2018, 08:08
Reviewer Update
Still we are not helped in this regards as the blue label line no once it and its always ring we get charged for nothing and they also bill take our airtime we need a refund of all the airtime that vanished every-time we recharge with a cell c voucher. we use cell c network and we don't know how blue label get connected with our number need some explanation now.
Cell C
Cell C's reply03 Jul 2018, 08:27
Official

Moses has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

NM
Nompumelelo M's update03 Jul 2018, 08:37
Reviewer Update
calling blue label does not help us as they don't answer their phones ask Moses to call blue label regarding the issue on hand and give us feedback that is proper and detailed , if we were not using cell c network we would have not known that there's a company called blue label so because cell c know blue label then cell c needs to help us and provide us with concrete feedback not to send us to their company which they work with to eat up our airtime we buy airtime with our money that we work for very hard and some company that has a contract with cell c take our airtime. and how will we call blue label if our airtime vanished? We need this to be resolved now today before i go to social media or the CEO of you company.
Cell C
Cell C's reply03 Jul 2018, 09:54
Official

Good morning Nompumelelo

We have requested someone to assist further with this matter.

Regards

Cell C | PN

NM
Nompumelelo M's update03 Jul 2018, 14:44
Reviewer Update
am still waiting for feedback on this matter
Cell C
Cell C's reply04 Jul 2018, 11:17
Official

As per feedback from Blue label, you have been advised that there are no WASP services on the line.

Regards

Cell C | PN