Airtime validation

<p>On the 17th of May 2016 at 11h00am I successfully recharged my account with R 50.00 and also received SUPACHARGE bonuses of: 50.00 MB free data. At about 17h30 I downloaded a free Samsung app called photo & collage studio. The app didn't fully download and I thought I had ran of data and I checked my balance. I had about 30MB and only R3 and some cents remaining from my R50 airtime. I immediately call customer care and was told the airtime was used on the internet. I asked how if I still have a positive data balance. The consultant asked me to double check if the app i was downloading had a rand value...i checked and it wad indeed a free app. He put me through to technical support for more assistance. The first guy i spoke to tried his best to assist me however couldn't and put me through to someone else. The phone cut and i called again, spoke to a lady this time and after checking for me and not being able to explain how my airtime was used for the internet while i still had data. She told me technical cannot assist and put me back to customer service to lodge a dispute. I did this and was provided with ref no: ***. I was told i would be contacted in 48 hours. 3 days later (20/05) i did not hear from Cell C and I followed up with a call and was told my case is still pending and i will contacted in another 48 hours. Another 3 days later (24/05) still no luck from Cell C so I call again at 13h05 and this time Im told my query is over delayed and should have been resolved on the 19th already! The consultant I spoke to said he would flag my query and I will receive a call from the relevant person within an hour would have been 14h05. 2 hours went by with no call so I called CC again and this time Im told not much has changed, I should still wait for the call from back office. This consultant told me he can't confirm the time however he will flag my query again. 8 days later i finally receive feedback from Cell C. And when they do they they tell me about a data validation report. I know where the data went. My query is about my airtime disappearing while i had data. Which is why technical support couldn't assist me as my query was about the airtime not the data. Can someone urgently advise me where my R46 airtime went?</p>