1 reviews | Active since Nov 2016

31 Oct 2017, 17:13

Airtime used instead of data for internet services

I bought airtime and data this afternoonand accessed the internet for a few minutes then turned off my mobile data. When checking my balance, I was shocked to find that the airtime has vanished without making a single call or sending a message and yet the data is untouched, so meaning instead of cell c using data for internet they are chewing my airtime for no reason.

0
Replies (2)
Cell C
Cell C's reply01 Nov 2017, 07:36
Official

Good morning Tshepo

We have requested one of our data specialists to look into this matter and assist. Do expect communication shortly.

Regards

Cell C | PN

Cell C
Cell C's reply03 Nov 2017, 09:21
Official

Derrick confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN