vM
vuyokazi M

1 reviews | Active since Oct 2014

14 Sept 2016, 08:47

airtime taken for Internet but i have data

<p>This started yesterday i bought R10 airtym they i payed advanced R6 i had R4 n R20 bonus airtime. As soon as i get to work i switch off ny ata n connect to wifi suddenly later on during the say i found out my airtime is gone but i didn't bother with that so i did advanced airtime of R5 minute immediatly after that i bought R3 20MB daily note before i took the advance airtime i switched off my mobile data after purchasing data bundle i switch them on later on i try to make a call my airtime is gone i called the call centre Hlengiwe told me that she doesn't understand why would the internet or any connection eat my airtime and data at the same time. Can you guys please Check on this because now im scared to recharge because my airtime goes missing</p>

0
Replies (3)
Cell C
Cell C's reply14 Sept 2016, 08:55
Official

Thank you for bringing this matter to our attention.

One of our team members will investigate this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply15 Sept 2016, 07:49
Official

Skhumbuzo could not get hold of you on your contact number as the number provided does not exist. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 07:25
Official

Skhumbuzo confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN